Sure - everyone sends messages - but just because someone can write that don't make them Shakespeare. ContactEngine™ presents a revolution in appointment verification - rather than just telling, we have a intelligent conversation. Take the ContactEngine™ pilot challenge and you'll never look back.
PostCall & Voice of the Customer
The problem with surveys is that they don't give much back to the customer. However, combine a VoC survey with a operational service ("is everything working") and you'll get response rates above 60%, plus you can do on-the-day quick recovery of any service problems for even high customer satisfaction.
Apps for mobile video & audio
Winner of the e-consultancy Innovation Award, ContactEngine™ mobile video apps are like a corporate YouTube, allowing clients to capture and post videos into their own sites. Clients include The FA, Asda and London 2012, who rely on the bandwidth management and corporate security.
ContactEngine™ is the best multi-channel and interactive customer contact engine on the planet. ContactEngine™ powers conversations with your customers, staff or stakeholders via the technology they prefer - be that app, txt, phonecall, email, and no matter whether it be video, audio, graphical or textual.
Like text messaging, only much better - because it's not just two-way but actually conversational - gathering information from customers, and driving real-time corporate activity based on their responses. iTxt continues to be one of the most successful ways of interacting with your customers.
iVoice is a revolution IVR. iVoice knows who the customer is and what their needs are - no more annoying menus. iVoice has intellegent conversations with many thousands of customers simultaneously. Instead of call-centres staff working like machines, we've taught our machine to think like a human.
Cloud Hosted SaaS
ContactEngine™ is secure, cloud hosted Software as a Service. ContactEngine™ is scalable, robust, fully redundant, and completely reliable. ContactEngine™ has had greater than 99.99% uptime over the past 5 years. in 2014 ContactEngine™ will complete ISO 27001 data security certification.
Winner: Innovation Awards
"Like a corporate YouTube, giving brands the ability to capture user video and audio directly from their own sites. ContactEngine™ will help companies quickly grow their repositories of video-based user-generated content. Ideal for product reviews, customer feedback or competitions."
Best Mobile Investment
"the ContactEngine™ victory demonstrates that the business has strong innovation/disruptive capacity in the market and that the investment has significantly supported the growth potential and competitiveness of the company."
Winner: Innovation Awards
The first ContactEngine™ award for our pioneering work in audio - the Judges said, “a really simple but well executed idea that gives anyone who can use a phone the chance to speak out on the internet … a technology for the masses with many potential uses.”
Mobile e-Assessment Award
Teachers are able to get students to take part in speaking activities outside of the classroom. ContactEngine™ is used to record students' phone blogs. This helps students improve their speaking in much the same way that a blog can be used to help students improve their writing.